TELAN HIPE FLORES TELAN and ASSOCIATES, CO. (“Company,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal data in compliance with the Data Privacy Act of 2012 and other relevant regulations. This Privacy Notice explains how we collect, use, share, and protect your information when you visit our website.
Information We Collect
When you submit an inquiry through our website, we may collect the following personal data:
• Full Name
• Email Address
• Any other information voluntarily provided in the message field
Additionally, our website uses minimal cookies and traffic logs solely to enhance the user experience by improving page load times and website performance. These cookies do not collect personally identifiable information.
Purpose of Collection
We collect this information to:
• Respond to inquiries and requests.
• Facilitate communication regarding account-related concerns.
• To facilitate debt collection and repayment processes.
• Verify debtor identity and update account records.
• Maintain records of interactions for customer service purposes.
• Improve our services and website functionality.
Data Updates and Corrections
As a collection agency, we do not have the authority to modify or update your personal data. Any requests for changes or corrections should be directed to your respective bank or financial institution.
Data Sharing and Protection
We may share personal data with:
• Our Client(s) (e.g., banks, financial institutions) for debt recovery purposes.
• Government Agencies (e.g., National Privacy Commission, Bangko Sentral ng Pilipinas) when legally required.
We do not sell, share, or disclose your personal data to third parties. Your information is securely stored and processed in compliance with applicable data protection laws and internal security measures.
Retention and Disposal
We retain personal data only for as long as necessary for debt recovery, legal compliance, and business purposes. Once no longer needed, data is securely disposed of through:
• Secure deletion (for electronic records).
• Shredding (for physical documents).
Contact Information
If you have questions, concerns, complaints, or suggestions regarding our compliance with the Privacy Laws, you may contact us through our Data Protection Officer as follows:
Email: dataprotection@telanlaw.com
Phone: +632 8640-6600
Address: 45th and 46th Floors One San Miguel Avenue, No. 1 San Miguel Ave., San Antonio, Pasig City
Notification of Changes
We reserve the right to amend or update this privacy statement as necessary. Any substantial changes regarding the scope, purpose, nature, or extent of data processing will be made in adherence to the universally accepted Privacy Laws. We recommend that you check this privacy notice periodically to stay informed of any updates to our policies.