Lgorithm’s NGUCC – Targeted at the Enterprise & Large clients

Lgorithm’s NGUCC is a Modular and flexible world class Contact Center Solution that seamlessly integrates with your existing voice and data systems – TDM/ PRI/GSM/PSTN/VOIP

Lgorithm’s NGUCC delivers a world-class application that automates the handling of calls.

Lgorithm’s NGUCC Features And Highlights:

  • Unified Solution to take care of all channels of communication like voiceCalls, SMS email & Chat.
  • Better control of Contact center Operations through cradle to grave reporting.
  • High agent productivity through better connect ratio, AMD & answer Supervision.
  • Dynamic call flow generation by IVR designer and call transfer algorithms.
  • Unlimited Campaigns calling list and users.
  • Upgradeability from 0 to any number of Seats ensuring Investment Protection.
  • Compliance to statutory requirements for USA Telemarketing & Indian DNC laws, Also Includes new mobile norms in USA.
  • Can have Digital Analog & IP Phones Softphones & PBX extensions.
  • Ability to integrate any third party web CRM through the provided APIs.
  • Support for USA and India including the new like Telemarketing, Collection, Insurance, Service Travel & real estate Sector.
  • Multiple database Support like Oracle , PostgreSQL to enable integration to existent databases.
  • Complete Blending available for Outbound and Inbound at the same time.

Lgorithm’s NGUCC comes with a powerful, accurate, and flexible Answering Machine Detection, a must have tool to survive today’s cutthroat communications market:

  • Highly adaptive in nature with auto pacing
  • It is possible to run a multisite contact center from a centralized database.
  • All DB like posgreSQL and Oracle are available.
  • Inbound calling and callback gets priority over outbound calls.
  • Skill wise outbound and inbound call campaign dialing.
  • User friendly GUI for server extensions, carrier configuration, users, roles etc. Roles creation for web manager and admin.
  • Accept/ Reject and Autoanswer feature on agent exe.
  • Agent can retransfer the call to main IVR menu.
  • Automatic time zone checking.
  • Predictive dialer, IVR Design, ACD, Voice Logger, Voice Broadcast.
  • Unlimited Campaigns , Call Popup.
  • Real-Time statistics & reporting, Graphical Reporting.
  • Remote monitoring, Barging and Quality Monitoring.
  • Web call back, SMS call back, DNC Filter.
  • Blended campaign for inbound and outbound.
  • Customer number display on agent exe.
  • Separate conference number for each skill.